# Aumne AI (Full Reference) > Aumne ACT is a patented, agentic AI platform that automates end-to-end IVR modernization — ingesting legacy IVR estates (Avaya, Cisco, Genesys, Nuance, custom VXML) and automatically generating production-ready conversational flows for Amazon Connect or Google Dialogflow CX. Full migration, discovery to production cutover, in 45 days at a fixed fee starting from $25,000, with zero downtime at cutover. Aumne AI is the trading name of SLMX AI Inc. This is the extended llms.txt for aumne.ai. See https://aumne.ai/llms.txt for the concise version. Descriptions below are longer and include page-level facts, figures, and FAQ content to support deeper AI analysis and citation accuracy. --- ## Core Platform - [Homepage](https://aumne.ai/): Aumne ACT ("Agentic Conversation Transformer") is described as a purpose-built IVR transformation engine, not a consulting framework or LLM wrapper. It works in three phases: Days 1-14 automated discovery (ingests all flows, integrations, and business rules), Days 15-30 automatic generation of conversational flows for the target platform, and Day 31+ cutover with zero dropped calls (legacy IVR stays active until cutover). ACT supports three migration modes — As-Is Migration (lift existing logic to cloud), AI Transformation (convert DTMF/scripted flows to NLU-powered conversational AI), and Greenfield Generation (new AI flows generated directly from business requirements) — and produces three flow types per interaction context: Agentic Flows, NLU Flows, and Hybrid Flows. Headline stats: 45 days to delivery, 5x faster than traditional approaches, 3x ROI, 60% lower ops cost, fixed fee from $25K. Cost comparison cited: $6-12 per live-agent call vs. $0.25-0.50 per AI-resolved interaction; legacy IVR self-service containment is typically 20-35% vs. 60-70% on AI-native platforms; annual maintenance on end-of-life platforms runs 2-4x original build cost. - [Assessment](https://aumne.ai/assessment): The entry point for a free, no-commitment 30-minute call in which Aumne maps the prospect's IVR estate and returns a fixed-fee migration quote within 5 business days. ## Migration Pages (Source Platforms) - [Avaya Migration](https://aumne.ai/avaya-migration): Positions Avaya migration around platform dependency risk following Avaya's second financial restructuring in under 7 years (January 2024) and confirmed end-of-life for Avaya AEP and AAMS. Cites five risks: unguaranteed support contracts, slowing security patches, a shrinking pool of certified Avaya engineers, a competitive "migration clock," and the 12+ month timeline of traditional manual migration. ACT ingests Avaya VXML, VDN routing, Orchestration Designer, and AEP flows on Day 1 and generates equivalent Amazon Connect or Dialogflow CX flows. Comparison: traditional manual migration = 12+ months, $200K-$500K, no outcome guarantee; Aumne ACT = 45 days, fixed fee from $25K, zero downtime. FAQ covers: how to migrate Avaya to Amazon Connect, typical migration duration, end-of-life migration target options, migration cost, VXML-to-Dialogflow-CX conversion, and the status of Avaya support contracts. Markdown version: https://aumne.ai/avaya-migration.md - [Cisco Migration](https://aumne.ai/cisco-migration): Covers Cisco CVP, UCCE, and UCCX migration, framed around approaching end-of-software-maintenance dates for CVP 12.x and UCCE 12.x. Cisco CVP environments are described as carrying 100-400 VXML scripts, deep ICM routing dependencies, and Call Studio applications. Four complexity drivers are detailed: VXML script sprawl (100-400 files, undocumented subdialog chains), ICM routing script dependencies (DNIS, ANI, skill groups, precision queues, live Stat Server data), backend integration depth (ICM Micro-Applications, VXML HTTP calls, custom Java components), and undocumented customizations (custom Java beans, non-standard SIP header manipulation, IOS gateway scripts). ACT ingestion covers CVP (VXML apps, Call Studio flows, Java bean definitions, Micro-App config, reporting server data), UCCE/UCCX (ICM scripts, skill/precision queue definitions, PG integration, CAD/Finesse workflows), IP IVR and gateways (IOS voice gateway dial plans, SIP trunk/CUBE config, DNIS mapping), and the backend integration layer (HTTP/JTAPI/CTI calls, CRM and WFM hooks). Three-phase 45-day plan mirrors the standard ACT process. Stats: 65% AI containment rate, 0 dropped calls during parallel cutover, 400+ VXML scripts handled. Manual Cisco CVP/UCCE migrations are cited at $400K-$800K and 12-24 months, vs. Aumne's fixed fee from $25K and 45 days. Markdown version: https://aumne.ai/cisco-migration.md - [Genesys Migration](https://aumne.ai/genesys-migration): Covers Genesys PureConnect (CIC), PureEngage (Engage), and Genesys Cloud CX. Frames the core problem as organizational, not just technical: Business Rules engine complexity (thousands of undocumented interdependent rules), undocumented IVR routing trees, deep CRM/WFM integration hooks (Salesforce, ServiceNow, Verint, Aspect via OPEX/LOM adapters), and multi-platform Genesys estates run in parallel. ACT ingestion covers PureConnect (Interaction Attendant trees, Interaction Designer handlers, Business Rules, OPEX adapters), PureEngage (Designer flows, URS strategies, Orchestration Server logic, LOM modules), and Genesys Cloud CX (Architect flows, data actions, bot flows, scripting). Includes an explicit, balanced comparison of migrating to Genesys Cloud CX (vendor-managed, subscription pricing 2-3x on-prem licensing, continued vendor dependency) versus Amazon Connect/Dialogflow CX (usage-based pricing, native AI without add-on licensing, no continued Genesys dependency); ACT supports Genesys Cloud CX as a target too. Manual Genesys migrations cited at $300K-$600K and 12-18 months, vs. Aumne's fixed fee from $25K and 45 days. Stats: 65% AI containment rate, 0 downtime during cutover. Markdown version: https://aumne.ai/genesys-migration.md ## Migration Pages (Target Platforms) - [Amazon Connect Migration](https://aumne.ai/amazon-connect): Details why Amazon Connect is a recommended target: pay-per-use pricing with no per-seat licenses, native AI (Amazon Lex for NLU, Transcribe for speech-to-text, Comprehend for sentiment), full AWS ecosystem integration (Lambda, Kinesis, S3, DynamoDB/RDS), and serverless elastic scaling. ACT's three-phase process for this target: automated discovery/ingestion of VXML, VDN tables, flow graphs, DTMF menus, and grammars; Contact Flow generation and validation (native Contact Flow JSON, Lex intents, Lambda stubs); UAT, cutover, and go-live with generated test cases and rollback capability. Lists specific generated artifacts: Contact Flow JSON, Amazon Lex Intents, Lambda Integration Hooks, Kinesis Config, Queue Routing Rules, Prompt Audio Mapping, Hours of Operation, Contact Attributes, Transfer Flows, Error Handler Flows. Covers source-specific handling for Avaya, Cisco, Genesys, Nuance, and custom VXML into Amazon Connect. Stats: 45 days to production, fixed fee from $25K, 65% AI containment post-migration, 90% artifact capture rate. Traditional Avaya-to-Amazon-Connect migration is cited at 9-18 months. Markdown version: https://aumne.ai/amazon-connect.md - [Dialogflow CX Migration](https://aumne.ai/dialogflow-cx): Details why Dialogflow CX (inside Google CCAI) is a recommended target: state-machine architecture (flows, pages, transition routes) suited to production IVR complexity, integration with Agent Assist and CCAI Insights, visual flow management with versioning/A-B testing/rollback, and explicit session-parameter handling for multi-turn conversations. Generated artifact categories: Intents and Training Phrases, Flows and Pages, Entity Types, Fulfillment Webhook Definitions, Test Cases, and Event/Exception Handlers. Includes a comparison table of Dialogflow CX vs. Dialogflow ES across conversation architecture, IVR complexity support, flow versioning, A/B testing, multi-turn handling, test case management, and CCAI integration — concluding CX is the correct target for IVR migration (ACT targets CX; ES migration available on request). Covers source-specific handling for Avaya, Cisco, Genesys, Nuance, and custom VXML into Dialogflow CX. Stats: 45 days to production, fixed fee from $25K, 65% AI containment post-migration, 6 native CX artifact types generated per migration. Traditional Genesys-to-Dialogflow-CX migration is cited at 12-24 months. Markdown version: https://aumne.ai/dialogflow-cx.md ## Legacy Platform Crisis Pages - [Nuance Crisis](https://aumne.ai/nuance-crisis): Addresses risk for enterprises running Nuance SpeechWorks grammars, NMS application logic, and VXML-based IVR call flows amid platform end-of-life pressure; positions Aumne ACT as the migration path to Amazon Connect or Dialogflow CX, preserving existing speech-grammar structures during conversion to Amazon Lex or CX entity/intent definitions. - [Cisco Crisis](https://aumne.ai/cisco-crisis): Companion page to the main Cisco Migration page, focused specifically on the approaching end-of-software-maintenance timelines for Cisco CVP 12.x and UCCE 12.x and the operational risk of delaying migration planning. ## Solutions by Buyer Type - [Enterprise](https://aumne.ai/enterprise): For enterprises currently running Avaya, Cisco, or Genesys IVR. Positions Aumne as an Amazon Connect implementation partner for AI-native migration in 45 days, fixed fee, with zero disruption to active call traffic. - [System Integrators](https://aumne.ai/system-integrators): Partner program for SIs whose delivery teams currently rebuild IVR flows by hand. ACT is positioned as a product-led delivery engine giving SIs 5x faster delivery and better margins per project. - [BPOs](https://aumne.ai/bpo): For BPOs seeking to replace headcount-dependent IVR delivery with AI-native voice operations while retaining SLA control, expanding margins, and winning clients who are specifically asking about AI. - [OEM and CCaaS](https://aumne.ai/oem): Partner program for CCaaS platform vendors and OEMs to make their own migration story credible, retain their installed base, and accelerate customers onto their AI stack using Aumne's proven migration engine. ## Company & Proof - [About](https://aumne.ai/about): Company background for Aumne AI, the trading name of SLMX AI Inc (also referenced on some pages as SLMX AI Private Limited). - [Customer Stories](https://aumne.ai/customer-stories): Two verified case studies referenced sitewide: (1) Agnoshin Technologies × Africa Telecom — an estate ACT ingested on Day 1 with delivery by Day 42 (vs. an original 8-month estimate); results cited as 42-day delivery, 3x ROI, 65% containment, +40% SI margin. (2) VIS Networks × Workplace Options — an Avaya Vector estate spanning multiple business units and thousands of DIDs; results cited as 38-day delivery, 100% visibility, thousands of DIDs migrated. - [Careers](https://aumne.ai/careers): Lists open engineering roles: Tech Lead, AI Platform Engineering. - [Blog: IVR Transformation Guide](https://aumne.ai/blog/ivr-transformation): Educational content on IVR modernization; also referenced sitewide as an "Avaya End of Life Guide." - [CCW Las Vegas 2026](https://aumne.ai/ccw-2026): Event page for Aumne's presence at Customer Contact Week (CCW) Las Vegas 2026. - [Contact](https://aumne.ai/contact): Primary conversion page and contact form; also the destination for "Book Free Assessment" calls-to-action sitewide. ## Business-Level Key Facts - Product: Aumne ACT ("Agentic Conversation Transformer" — patented) — an agentic AI platform for IVR modernization. - Category: Contact center / IVR migration and conversational AI transformation software. - Migrates from: Avaya (VXML, VDN, AEP, Orchestration Designer), Cisco (CVP, UCCE, UCCX, ICM), Genesys (PureConnect/CIC, PureEngage/Engage, Genesys Cloud CX), NICE inContact, Nuance (SpeechWorks, NMS), and custom/bespoke VXML systems. - Migrates to: Amazon Connect and Google Dialogflow CX primarily; Genesys Cloud CX, Microsoft Azure Communication Services, and Twilio Flex are noted as supported via ACT's platform-agnostic intermediate representation. - Delivery model: Fixed fee starting from $25,000; quote delivered within 5 business days of a free assessment; 45 days from discovery/ingestion to production cutover; zero-downtime parallel cutover with incremental traffic shifting (5% to 100%). - Reported outcomes: 5x faster than traditional migration; 3x ROI in year one; ~60% lower ops cost; ~65% AI self-service containment rate on migrated flows (vs. 20-35% typical on legacy IVR); 90% artifact capture rate (Amazon Connect migrations); 0 dropped calls / 0 downtime at cutover across cited pages. - Partnerships: AWS Partner Network; Google Cloud Build Partner. - Legal entity: SLMX AI Inc, trading as Aumne AI (SLMX AI Private Limited entity name appears on the Genesys migration page). - Offices: India — No. 303, C Block, Sapthagiri Sandalwood, Belathur Main Road, Kumbena Agrahara, Krishnarajapuram, Bangalore, Karnataka 560067, India (GSTIN 29ABQCS5582H1ZJ). US — 8 The Green, Suite D, Dover, Kent County, Delaware 19901, USA. - Contact: hello@aumne.ai; +1-442-302-4441 (US); +91-9902267643 (India). - Social: @aumneai (Twitter/X, per og:twitter:site metadata). ## Machine-Readable Resources - Concise index: https://aumne.ai/llms.txt - Sitemap: https://aumne.ai/sitemap.xml - Crawler policy: https://aumne.ai/robots.txt - Markdown landing pages: https://aumne.ai/avaya-migration.md, https://aumne.ai/cisco-migration.md, https://aumne.ai/genesys-migration.md, https://aumne.ai/amazon-connect.md, https://aumne.ai/dialogflow-cx.md ## Contact - Website: https://aumne.ai - Email: hello@aumne.ai - Assessment / sales: https://aumne.ai/contact - Phone (US): +1-442-302-4441 - Phone (India): +91-9902267643 - Address (India): No. 303, C Block, Sapthagiri Sandalwood, Belathur Main Road, Kumbena Agrahara, Krishnarajapuram, Bangalore, Karnataka 560067, India - Address (US): 8 The Green, Suite D, Dover, Kent County, Delaware 19901, USA --- Last generated: 2026-08-20. Update this file after any change to pricing, delivery timeframe, target-platform support, or published case-study metrics.