Amazon Connect Migration Partner
Aumne is an AWS Partner and Amazon Connect implementation partner. Aumne ACT migrates any legacy contact center — Avaya, Cisco, Genesys, or Nuance — to native Amazon Connect Contact Flows in 45 days at a fixed fee from $25,000, with a 90% artifact capture rate.
Amazon Connect is a cloud-native contact center service with serverless architecture, elastic scaling, and deep integration with the AWS ecosystem. For enterprises modernizing legacy IVR, it eliminates per-seat licensing and puts conversational AI within reach on day one.
Amazon Connect charges only for active usage, with no per-agent seat licenses and no annual minimums. Contact centers with variable call volumes see immediate cost structure improvements versus legacy on-premise systems billed by capacity.
Amazon Lex powers natural language understanding directly within Contact Flows. Amazon Transcribe handles real-time speech-to-text. Amazon Comprehend adds sentiment analysis. No third-party NLU vendor required; all managed within AWS IAM and VPC.
Lambda functions handle custom business logic and CRM integration. Kinesis Data Streams export contact trace records for analytics. S3 stores call recordings. DynamoDB or RDS back customer data lookups. The integration surface is the full AWS service catalog.
Amazon Connect is fully serverless. It scales to handle peak call volumes without capacity planning. No telephony hardware, no media servers to manage, no software upgrades. Your team operates the contact center logic, not the infrastructure running it.
Migration Process
Three defined phases. Fixed timeline. Native Contact Flow output, not a migration framework that requires manual authoring at the end.
ACT connects to your source IVR on Day 1 and ingests the complete environment: VXML documents, VDN routing tables, call flow graphs, integration endpoints, DTMF menus, speech grammars, exception handlers, and transfer targets. No manual documentation required. Every artifact is catalogued with relationship mapping before any transformation begins.
ACT transforms the discovered logic into native Amazon Connect Contact Flows. Business rules, routing conditions, queue assignments, and integration calls are mapped to equivalent Amazon Connect constructs. Amazon Lex intent definitions are generated from discovered speech grammars and DTMF menu structures. Lambda integration stubs are produced for each external system call in your source IVR. Every generated flow is validated against the discovered source before UAT begins.
Generated flows are deployed to an Amazon Connect instance for structured UAT against your source environment. Test cases are generated from the discovered call paths. Discrepancies are resolved in the generated flows, not by rewriting them. Cutover is executed with rollback capability maintained until production stability is confirmed. No downtime window required for most migration patterns.
Every output artifact is native to the Amazon Connect platform: importable, version-controllable, and ready for your team to own after cutover.
The four failure modes of manual IVR migration, and how ACT addresses each.
Aumne ACT handles the artifacts that make each source platform's migration unique. No two legacy IVRs look the same internally.
VXML documents, VDN routing, AEP flows, Orchestration Designer graphs, Experience Portal intents: all ingested and transformed to native Contact Flows.
CVP VXML applications, UCCE scripting, UCCX workflow editor logic, and ICM routing scripts are fully parsed. Queue and skill group mappings are preserved.
PureConnect Interaction Architect flows and PureEngage Architect callflows are ingested. Interaction attributes, route points, and data actions are mapped to Contact Flow equivalents.
Nuance SpeechWorks grammars, NMS application logic, and VXML-based call flows are parsed. Speech grammar structures inform Amazon Lex intent generation.
Bespoke VXML systems, in-house developed IVR platforms, and vendor-specific dialects are supported. The ACT parser handles standard VXML 2.0 and 2.1 with common extension patterns.
The full inventory of IVR artifacts that ACT captures from your source environment and transforms for Amazon Connect.
Questions from contact center engineers and CTO teams evaluating Amazon Connect migration options.
Aumne ACT connects to your existing IVR on Day 1 and performs automated discovery of every flow, routing rule, integration endpoint, and exception handler, then generates native Amazon Connect Contact Flows directly from your discovered logic. The full process takes 45 days at a fixed fee from $25,000.
Traditional manual Avaya to Amazon Connect migration projects typically run 9 to 18 months. Aumne ACT compresses this to 45 days by automatically ingesting Avaya VXML, VDN routing tables, AEP flows, and Orchestration Designer logic, then generating equivalent Amazon Connect Contact Flows.
Yes. ACT produces Contact Flow JSON that represents your actual business rules as discovered from the source environment — not a generic template. The flows are importable directly into Amazon Connect and ready for UAT.
Aumne ACT migrates Avaya (VXML, VDN, AEP, Orchestration Designer), Cisco (CVP, UCCE, UCCX), Genesys (PureConnect, PureEngage), Nuance (SpeechWorks, NMS), and custom VXML systems to Amazon Connect, each with platform-specific artifact handlers.
Yes. Aumne is a verified AWS Partner for Amazon Connect, validated for large-scale contact center migration and Contact Flow deployment.
Book a free assessment. Aumne ACT connects to your current IVR environment and returns a complete migration scope and fixed-fee quote within 5 business days.
AWS Partner · Patented · Fixed Fee from $25K · +1-442-302-4441