Enterprise Solutions
Enterprise IVR is not one system. It is twelve years of logic across Avaya, Cisco, Genesys, and Nuance, accumulated across acquisitions, compliance cycles, and platform migrations. Most of it is undocumented. All of it is in production. Aumne ACT maps and migrates the full estate. Delivery in days, not months.
The ambition is clear. The business case is approved. And then the project loses six months in a discovery phase that produces a spreadsheet no one trusts.
Legacy IVR platforms do not export their logic in any format a migration team can use. Manual documentation efforts take 4-6 weeks, produce incomplete outputs, and require business SMEs to review flows line by line. The average enterprise we work with has under 10% of their flow logic accurately documented before we engage.
4-6 weeks manual discoveryMost enterprises above 500-seat contact center scale are running IVR logic across two or three platforms simultaneously. Avaya handles one product line, Cisco handles another, and a Nuance speech recognition layer sits across both. Each platform requires separate tooling, separate experts, and separate migration tracks, multiplying cost and coordination overhead.
Multi-platform consolidationAuthentication sequences, consent capture, PCI-scoped DTMF handling, and HIPAA-relevant interaction routing are embedded in flow logic built years ago by consultants who are no longer engaged. No one knows where the compliance-sensitive paths are until a migration forces someone to look. By then the project is already delayed.
Compliance surfacing during discoveryIT owns the platform. CX owns the caller experience. Legal owns compliance sign-off. Finance owns the business case. Operations owns the cutover window. IVR modernization projects at enterprise scale require all five groups to agree on a migration scope before a single flow is rebuilt. Without automated discovery as shared ground truth, that alignment process takes months.
Shared discovery output for all stakeholdersEnterprise programs vary in how much transformation they want to absorb alongside migration. Aumne ACT supports both approaches from the same platform.
Migrate your existing IVR logic to the target platform with full fidelity. Callers experience no change. Then build AI capabilities (intent handling, containment improvements, conversational flows) as planned increments after production cutover. Lower organizational risk, familiar scope for IT governance.
Discovery, AI flow generation, integration mapping, and production delivery happen in a single engagement. Your existing logic is the input. GenAI-native flows on Amazon Connect or Dialogflow CX are the output. The platform does not port the old design. It generates a better one from the same intent and routing logic.
Four capability layers that separate automated migration from manual rebuild. Each is built into the ACT platform, not delivered as a separate professional services engagement.
ACT connects to your live IVR environment on Day 1 and ingests every VXML flow, routing table, prompt, exception handler, and integration hook automatically. No pre-existing documentation required. The full estate map is available within hours.
Flow generation uses the discovered estate as context, not blank templates. ACT understands the routing intent, caller segments, integration dependencies, and exception paths of each flow before generating the target platform equivalent. The output is a functional contact center flow, not a structural placeholder.
After production cutover, ACT monitors containment rates, intent drift, and caller behavior against the baseline captured during discovery. Quarterly optimization reports identify the specific flows where intervention will yield measurable containment improvement.
A full audit trail is maintained across every discovery, transformation, review, and approval action. Role-based access allows compliance, legal, and operations teams to review and sign off on specific flow segments without accessing the full migration workspace. Compliance exposure is flagged during discovery, before any flow is rebuilt.
The financial difference between traditional consulting-led migration and Aumne ACT is not marginal. It is structural, driven by automation replacing manual effort at every stage of the engagement.
ACT remaps integration hooks as part of the migration, not as a separate professional services track. CRM connectors, core banking APIs, billing system lookups, and custom backends are all covered.
A 45-minute briefing covers your specific platforms, estimated flow scope, compliance considerations, and a fixed-fee range for your migration. No commitment required. Assessment delivered within 5 business days of initial call.
Book Enterprise Briefing