Real Environments.
Verified Numbers.

An 8-Month Project.
Delivered in 42 Days.

Africa Telecom had a problem common to enterprise telecoms: an IVR estate grown over a decade without documentation. Routing branches had been patched on top of patches. Integrations to backend billing and CRM systems were undocumented. No one inside the organisation held a complete map of what the IVR was doing. The estate ran millions of calls.

Agnoshin Technologies were brought in to modernise the estate. Based on the complexity they scoped, the project timeline was set at eight months. Standard for a manual rebuild of an estate this size. Agnoshin deployed Aumne ACT as their delivery engine on Day 1.

“Aumne ACT ingested the entire estate on Day 1. Delivered by Day 42. Our customers noticed on Day 43.”

CX Technology Lead · Africa Telecom

ACT ran automated discovery across the entire estate and built a full topology within hours. Every routing branch, every exception handler, every integration dependency was catalogued without a single engineer reading through configuration files manually. The platform then generated AI-native conversational flows for every discovered route, preserving the business logic exactly as intended, and redesigned it for the new stack.

The transformation was fully delivered in 42 days. No downtime during cutover. No dropped calls. The AI-native estate achieved 65% containment from Day 1, against the 22% the old IVR was delivering. Africa Telecom's customers noticed the difference before the first service report was written.

For Agnoshin, it was their fastest delivery in company history and their most profitable project at +40% SI margin. An eight-month engagement scope collapsed to six weeks. That is what a platform-led delivery engine does to project economics.

Avaya Vector Estate.
Thousands of Numbers.

Workplace Options (WPO) is the world's largest independent provider of integrated employee wellbeing and Employee Assistance Programs (EAP). Founded in 1982 and headquartered in Raleigh, North Carolina, the organization supports more than 88 million individuals across 127,000 organizations in over 200 countries and territories.

Their infrastructure ran on a complex multi-site Avaya Vector estate, thousands of DID numbers, multiple business units, each with its own routing logic and integration dependencies. Every previous conversation about migration had stalled at the same point: the risk of disrupting active call traffic across a 24/7 operation.

VIS Networks, their technology partner, brought Aumne ACT to the engagement. The platform ran automated discovery across the entire estate. Every VDN, every routing rule, every Avaya Vector script was catalogued in 8 days without touching production systems.

“The months of efforts have actually come down to weeks of effort. That’s why we prefer Aumne.”

Nagaraju Chandrashekar, Director, Europe & US Operations · Workplace Options (VIS Networks Partner)

ACT generated cloud-native equivalents for every discovered flow, mapping each routing rule and integration to Amazon Connect automatically. No manual rebuild. No Amazon Connect Specialist required. No rewriting configuration line by line.