Cisco CVP and UCCE have active end-of-support timelines. Staying on unsupported software means no security patches, no bug fixes, and no path to a TAC resolution. The migration from Cisco is complex. Starting now gives you options. Waiting removes them.
Cisco publishes end-of-support and end-of-life dates for specific software versions. Check your running version against these platforms.
Check your specific version against Cisco's published EOL and EOS notices at cisco.com/go/eos. If your version is in extended support or past EOL, the window to migrate with adequate runway is closing.
Four distinct risks compound as Cisco CVP and UCCE approach end of support. Each one gets harder to manage the longer you wait.
Unsupported software receives no security patches. VXML servers and CVP infrastructure become an attack surface that grows with every published CVE. Your contact center handles sensitive customer data. A breach on unsupported infrastructure is a regulator conversation you do not want to have.
Critical RiskOnce software enters EOL, TAC case resolution is limited or unavailable. A critical IVR outage during peak hours with no path to Cisco support is an existential risk for a contact center. The option to escalate disappears when the software version does.
Operational RiskEnterprise Cisco deployments have hundreds of ICM scripts, routing rules, and business logic built over years. Rebuilding this manually on a new platform takes 12 to 18 months. The complexity is not the migration itself: it is figuring out what you have before you can move it. ACT does this automatically.
Complexity RiskCisco CVP has deep CRM, billing, workforce management, and backend integrations accumulated over years. Each integration needs to be identified, mapped, and preserved during migration. Undocumented integrations are the most common source of migration delays. ACT discovers them automatically.
Integration RiskACT connects to your Cisco environment on Day 1 and automatically discovers every script, routing rule, and integration. No manual inventory required.
ICM routing is the most complex part of a Cisco migration. Most teams do not have current documentation of all their routing scripts. ACT ingests the live configuration directly, so you know what you have before you make any migration decisions. No archaeology projects. No gap surprises.
Traditional Cisco migrations cost $200K to $500K on time-and-materials with no fixed outcome guarantee. Aumne ACT delivers the same result at a fixed fee, with a quote in 5 business days.
Webex CC is Cisco's cloud contact center and a legitimate option. Here is an honest comparison to help you decide what fits your environment.
Aumne does not have a preference. Your business requirements and existing infrastructure determine the right target. The free assessment includes a target platform recommendation based on your specific environment, not on which vendor pays better margins.
Three phases. Fixed fee. Your Cisco IVR logic, ICM routing, and backend integrations preserved on a modern platform in 45 days.
ACT connects to your Cisco CVP and UCCE environment and automatically ingests every VXML script, ICM routing rule, Call Studio application, and integration endpoint. You receive a complete asset inventory within 5 business days. Every script mapped. Every integration documented. Every gap surfaced before you commit to a migration scope. No manual export required.
Full Inventory in 5 Business DaysACT transforms your Cisco VXML and ICM logic into the target platform format. Your routing decisions, queue assignments, exception handlers, and all integration hooks are preserved and adapted to the new architecture. A staging environment is provisioned where your team reviews the migrated flows before anything approaches production. Change requests are handled within the fixed fee.
Staging Review IncludedFull regression testing against your existing Cisco call flows. Integration validation across every backend connection including CRM, billing, and workforce management. Zero-downtime cutover with a parallel run window so you can validate production traffic before fully decommissioning the Cisco infrastructure. We stay on-call through the first live production day.
Zero Downtime CutoverAnswers to the questions contact center teams ask most when evaluating their Cisco CVP and UCCE migration options.
Get a complete inventory of your Cisco CVP and UCCE estate, a target platform recommendation, and a fixed-fee quote. No obligation. Results in 5 business days.
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