Genesys PureConnect and PureEngage environments carry years of accumulated Business Rules, Designer flows, and custom routing logic that were never meant to be manually re-documented. Aumne ACT extracts every IVR artifact automatically and delivers a production-ready migration in 45 days.
Most Genesys migration projects spend six months in discovery before a single flow is rebuilt. The underlying complexity is not just technical. It is organizational. Aumne ACT was built specifically to break through each of these blockers.
Genesys Business Rules (formerly Interaction Rules) encode years of routing decisions in a standalone rules engine that is tightly coupled to your IVR flows. Many enterprises have thousands of active rules with undocumented interdependencies. Manual extraction takes months and is error-prone.
High migration riskGenesys Designer flows and Interaction Attendant configurations grow over years without versioned documentation. Call path logic is often modified by multiple teams across time, resulting in routing trees that diverge significantly from any original design documents.
Documentation gapPureConnect and PureEngage environments typically integrate with Salesforce, ServiceNow, Verint, Aspect WFM, and proprietary backend systems through OPEX/LOM adapters and custom handlers. Each integration point must be re-mapped to the target platform's native connectors.
Integration mapping requiredLarge enterprises often run PureConnect on-premise alongside Genesys Engage for different lines of business, with overlapping SIP configurations and shared routing resources. Migrating each platform independently risks call path gaps. Aumne ACT ingests the full estate as a single unified model.
Scope complexityACT connects to your Genesys environment on Day 1 and ingests every IVR artifact across all three major Genesys platforms. Nothing is left to manual re-documentation.
Aumne ACT replaces months of manual discovery and rebuild with three automated phases. Each phase has a defined output, not a status update.
ACT connects to your Genesys environment via read-only API access and direct configuration export. Every Designer flow, Business Rule set, routing strategy, integration hook, and SIP configuration is ingested and converted into ACT's unified intermediate representation. You receive a complete inventory of your IVR estate within the first two weeks, including call path coverage maps, integration dependency graphs, and identified migration risk items.
ACT generates your target platform contact flows from the intermediate representation. If your destination is Amazon Connect, ACT produces Contact Flow JSON, Lambda integration definitions, and Lex bot configurations. If the target is Google Dialogflow CX, ACT produces flows, pages, intent definitions, and fulfillment webhook mappings. All exception handling, timeout branches, and backend integration calls from the original Genesys environment are preserved in the generated output.
Aumne runs the Genesys environment and the new platform in parallel. Call traffic is incrementally shifted using your existing SIP infrastructure, starting at 5% and scaling to 100% over the cutover window. Automated regression monitoring compares containment rates, call completion rates, and fallback rates between platforms in real time. Rollback is a single routing table change. Once 100% traffic is on the new platform and stable, the Genesys environment is decommissioned on your timeline.
Genesys is actively pushing PureConnect and PureEngage customers to Genesys Cloud. That path works for some organizations. Here is an honest look at the trade-offs so you can make the right call for your environment.
Aumne ACT supports Genesys Cloud CX, Amazon Connect, Dialogflow CX, and other platforms as migration targets. The choice of destination is yours.
Traditional manual Genesys migrations take 12 to 18 months due to the complexity of Business Rules, Designer flows, and custom routing logic. Aumne ACT automated discovery and AI-generated flow conversion compresses the same scope to 45 days from ingestion to production cutover. The difference is that manual approaches require documenting every flow from scratch; ACT ingests existing Genesys configuration exports directly and builds the target platform from that source of truth.
Yes. Aumne ACT ingests Genesys PureConnect IVR flows, Interaction Attendant configurations, Business Rules, and routing definitions directly, then generates equivalent Amazon Connect contact flows, Lambda integration functions, and Lex conversational bot definitions. The migration covers all call paths, exception handlers, queue routing logic, and backend CRM integration hooks. No blank-canvas rebuild is required.
ACT ingests Genesys Designer flows, Business Rules engine configurations, Interaction Attendant IVR trees, Universal Routing Server strategies, Orchestration Server logic, OPEX and LOM integration adapter definitions, SIP routing tables, and backend CRM and WFM integration mappings. Coverage spans PureConnect, PureEngage, and Genesys Cloud CX. ACT also captures schedule groups, holiday routing, and DNIS-based routing configurations that are commonly missed in manual inventories.
Traditional manual Genesys migration projects are typically scoped at $300K to $600K on time-and-materials with no fixed delivery guarantee. Aumne ACT delivers the same migration scope on a fixed fee starting from $25K, depending on the size of your Genesys estate. A free discovery assessment produces a firm quote within 5 business days. The fixed-fee model means cost overruns are Aumne's problem, not yours.
Yes. Aumne ACT supports Google Dialogflow CX as a target platform. ACT converts Genesys IVR flows and routing logic into Dialogflow CX flows, pages, intent definitions, fulfillment webhooks, and CCAI integration configurations. The same 45-day delivery window applies whether you choose Amazon Connect, Dialogflow CX, Genesys Cloud CX, or another modern platform. Aumne is a Google Cloud Partner and AWS Partner, so both target paths have full engineering support.
Get a complete inventory of your Genesys IVR estate and a fixed-fee migration quote in 5 business days. No obligation. No manual effort on your team's part.
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