The Migration Accelerator
Your Platform Story Needs
Legacy OEMs need to migrate their installed base before competitors do it for them. New-age CCaaS platforms are winning mandates but stalling at migration. The bottleneck is the same for both: nobody knows what is inside the existing IVR. Aumne solves that in under 24 hours.
(8-18 months to 4-8 weeks)
IVR discovery loss
SI partner per year
Legacy OEM or Cloud Destination Platform
Different market positions, different concerns at the boardroom level. But the migration bottleneck blocking both is identical.
Defending a large installed base against aggressive cloud migration messaging from new entrants. The cloud story is credible in product. The delivery story collapses at migration because the IVR is undocumented.
- Discovery phase alone takes 4 to 6 weeks before any build work starts
- Installed base customers cannot migrate without months of consultant time
- Human-led model delivers migrations inconsistently, creating reputational risk
- Every failed migration hands a customer to a competitor
- Aumne turns migration from a liability into a repeatable proof point
- Traditional channel gets a standard tool, not a custom engagement every time
Winning mandates on platform capability but unable to fulfill the migration fast enough to close deals or retain them through the delivery phase. Migration speed is now a platform selection criterion.
- Mandates won in procurement but stalling at discovery of legacy IVR
- Legacy IVR is not AI-native. Rebuilding manually takes longer than clients will accept.
- Delivery capacity through traditional channel limits how many migrations run in parallel
- Slow migration leaves customers exposed to competitive re-engagement
- Aumne accelerates the discovery-to-production timeline to 45 days
- Customers arrive on the new platform with AI-native flows, not lifted-and-shifted legacy logic
Four Capabilities That Break the Bottleneck
Each phase of the Aumne ACT platform addresses a specific failure mode in traditional IVR migration delivery.
Aumne connects to the source IVR and extracts every flow, intent, DTMF path, speech recognition pattern, and undocumented branch. The output is a complete, structured representation of the entire estate, ready for the transformation engine.
- Works against any legacy IVR: Avaya, Cisco, Genesys, Nuance, and others
- No manual interpretation required. Machine-readable output from day one.
- Discovery output is version-controlled and auditable throughout the project
Aumne does not map legacy flows onto new platform templates. It generates production-ready conversational AI flows from the full context of the discovered estate. Intents are rationalized, dead ends are removed, and the resulting flows are AI-native from the start.
- 100% of flows generated automatically from discovery data
- Existing business logic and intents preserved and improved where applicable
- Team review and sign-off on under 20% of output, not 100%
Generated flows deploy directly to the target CCaaS platform. Aumne supports phased rollout, so individual flows or call types can move to production independently rather than requiring a full cutover event. Risk is distributed across the migration, not concentrated in a single cutover.
- Deploy to Amazon Connect, Dialogflow CX, Genesys Cloud, Five9, and Azure
- Phased rollout support: migrate by intent, by channel, or by call type
- Rollback capability at the flow level throughout the cutover period
Post-migration, Aumne monitors containment rate, intent drift, and caller drop-off in real time. Customers on the new platform stay there because the AI keeps getting better. The monitoring data surfaces optimization opportunities that drive ongoing platform engagement.
- Real-time containment and intent performance monitoring
- Drift detection as customer language and product offerings evolve
- Quarterly optimization reports drive platform stickiness for partners
What It Means for Each Platform Position
The Aumne edge lands differently depending on whether your platform is defending an installed base, winning new mandates, or both.
When Aumne is embedded in your SI channel, your partners have a repeatable migration tool. Customers who could not migrate because of the discovery bottleneck can now move. That converts the migration program from a retention risk into a proof point for your cloud platform story.
You win the mandate on platform capability. Aumne wins the migration. Customers arrive on Amazon Connect or Google CCAI with production-ready AI-native flows, not lifted-and-shifted legacy logic. Migration speed becomes a platform selection advantage you can quantify at $25K and 45 days.
Migration delivery is where the relationship starts, not where it ends. Aumne's continuous optimization layer keeps customers actively engaged on the new platform. Containment improvements, intent drift detection, and quarterly reporting give the platform partner an ongoing data-backed conversation with every customer who migrated.
8-18 months to 4-8 weeks
IVR discovery loss
SI partner per year
post-migration
Legacy OEM vs CCaaS vs With Aumne
How the migration story changes for each platform type when Aumne is part of the delivery workflow.
| Dimension | Legacy OEM Alone | CCaaS Alone | With Aumne ACT |
|---|---|---|---|
| Discovery Time | 4 to 6 weeks of manual consultant work per IVR estate | Same. CCaaS platform cannot solve legacy IVR complexity. | +Under 24 hours. Automated. Every flow, every undocumented path. |
| Migration Timeline | 8 to 18 months average for mid-scale IVR migration | Mandates won but migrations stalling at 6 to 12 months | +45 days at a fixed fee from $25K. Production cutover included. |
| Flow Generation | Manual rebuild by consultant team against new platform documentation | Manual rebuild or partial tooling with no legacy IVR awareness | +100% automated from discovery data. AI-native flows, not legacy logic transplanted. |
| Post-Migration Quality | Containment rates often unchanged from legacy IVR baseline | Platform capable but flows rebuilt without optimization context | +40% average containment improvement. Flows optimized from discovery insight. |
| SI Channel Capacity | Each migration is a custom engagement. SI partners capacity-constrained. | SI partners learn platform but still bottlenecked on legacy IVR discovery | +3x more migrations per SI partner per year. Repeatable tool replaces custom delivery. |
| Target Platform Reach | Single platform migration path only | Own platform only. No multi-platform support. | +Amazon Connect, Google Dialogflow CX, Genesys Cloud, Five9, and Azure. |
| Ongoing Optimization | None. Migration delivered and project closes. | Platform analytics available but no IVR-specific optimization layer | +Continuous monitoring, intent drift detection, quarterly reporting for all migrations. |
Request a Platform Briefing
30 minutes. Aumne walks through the ACT platform using a real IVR migration as the reference. We cover discovery output, flow generation, and deployment to your target platform. No slides. Just the platform.
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