System Integrator Partner Program

Contact Center Migration
Delivery Accelerator for System Integrators

Aumne ACT is a contact center migration delivery accelerator that system integrator teams embed into contact center migration engagements, replacing manual discovery and flow rebuild with automation — cutting delivery time 5x and resource requirements by 60%, without Aumne competing for the client relationship.

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5x
faster delivery per
engagement
3-4x
more projects per
team per quarter
60%
fewer resources
required per project
Business partnership handshake

Aumne is Not a Competitor

Before we talk about what Aumne does for SI delivery teams, let us be direct about what Aumne does not do. The distinction matters.

What Aumne is NOT
  • ✕ Another service organization that delivers through people. ACT is a platform, not a headcount model. We do not staff projects or bill by the hour.
  • ✕ An LLM wrapper. ACT is purpose-built IVR transformation infrastructure, not a prompt layer on top of a general-purpose AI model.
  • ✕ A substitute for your delivery judgment. Stakeholder alignment, integration architecture decisions, and compliance review remain yours.
  • ✕ A shortcut that reduces engagement value. Faster delivery with fewer resources creates margin. It does not reduce the quality or scope of what you deliver to the client.
What Aumne IS
  • ✓ A platform your delivery team embeds in every IVR migration engagement, replacing manual discovery and flow rebuild with automation.
  • ✓ The engine behind your differentiated IVR practice. Your clients work with your team. Aumne is the product that makes your delivery faster and more consistent than the competition.
  • ✓ A way to scale delivery throughput without scaling headcount. Your senior consultants spend time on business judgment, not on manual data gathering.
  • ✓ A standardization layer that makes IVR delivery repeatable and consistent across your team, your geographies, and your clients.

What Changes with Aumne ACT

Three structural shifts in how contact center delivery works, each one compressing the timeline and reducing the resource burden without changing the outcome the client receives.

Shift 01 / Discovery
Before
Manual documentation: 4-6 weeks, 2-3 senior consultants, spreadsheets with under 10% accuracy on complex flows
↓
After
Automated estate mapping: under 24 hours, no SME bottleneck, 200-500+ flows mapped with full integration dependency capture
Impact: 4-6 weeks of senior consultant time freed per engagement
Shift 02 / Flow Generation
Before
Manual rebuild: 6-12 months per large estate, per-flow effort, error-prone translation, rework cycles from missed logic
↓
After
AI-assisted generation from the discovered estate: weeks not months, routing intent and integration hooks preserved, consistent output quality across every flow
Impact: 80%+ reduction in manual flow rebuild effort per project
Shift 03 / Delivery Quality
Before
Person-dependent: delivery quality varies by consultant experience, each project rediscovers the same problems, no standardized output format
↓
After
Standardized and repeatable: consistent discovery output, platform-generated flows in target-native format, every project benefits from accumulated platform learning
Impact: junior team members can run discovery that previously required principals

Four Delivery Phases

How SI team work and Aumne platform work divide across a standard engagement. Your team leads the client relationship at every phase. Aumne handles the platform work.

SI Team Role
Aumne Platform Role
01
SI Team
Discovery
Engage client stakeholders. Establish project governance. Define migration scope and priorities. Identify compliance-sensitive flows that need legal review. Brief IT and operations on cutover requirements.
Aumne ACT
Automated Estate Mapping
Connect to live IVR environment. Ingest all VXML flows, routing tables, prompts, exception handlers, and integration hooks. Generate structured estate inventory with full dependency mapping. Flag compliance-sensitive paths. Complete in under 24 hours.
02
SI Team
Transformation
Review generated flows with client business owners. Apply business judgment to AI-generated outputs. Validate integration architecture against client backend constraints. Manage compliance sign-off process. Prioritize flow backlog for delivery sequence.
Aumne ACT
AI-Assisted Flow Generation
Generate target-platform flows from the discovered estate. Preserve routing intent, caller segmentation, and integration hook structure. Produce Amazon Connect contact flows or Dialogflow CX agents from the same source estate. Output is functional, not a structural placeholder.
03
SI Team
Deployment
Coordinate cutover scheduling with client operations. Manage stakeholder communication. Oversee testing and UAT. Handle change management with contact center supervisors. Lead production cutover and hypercare period.
Aumne ACT
Deployment Automation
Deploy generated flows to target platform. Remap backend integrations (CRM, billing, authentication, and custom APIs). Validate flow logic against discovery baseline. Support parallel-run testing. Produce audit trail for compliance review.
04
SI Team
Ongoing Value
Own the long-term client relationship. Present optimization findings to CX and operations leadership. Identify expansion scope: additional flows, new channels, downstream AI capabilities. Retain the engagement through ongoing advisory.
Aumne ACT
Continuous Intelligence
Monitor containment rates, intent drift, and caller behavior against the discovery baseline. Surface the specific flows where optimization will yield measurable improvement. Deliver quarterly reports that give the SI team a structured basis for client conversations.

Partnership Economics

The numbers are specific because the shifts are specific. This is what changes when your delivery team runs contact center migrations with Aumne ACT rather than manual tooling.

5x

Faster per engagement

A migration that takes 8-18 months with traditional delivery delivers in 4-8 weeks with Aumne ACT. Discovery compresses from 4-6 weeks to under 24 hours. Flow generation compresses from 6-12 months to weeks. The same outcome, in a fraction of the calendar time.

3-4x

More projects per team per quarter

When each engagement takes 4-8 weeks instead of 12-18 months, the same team can run three to four projects per quarter instead of one. That is a 3-4x increase in revenue throughput from the same bench, without new hires and without compromising delivery quality.

60%

Fewer resources required

Traditional IVR migration requires 8-14 FTEs to handle discovery, documentation, flow rebuild, integration mapping, and testing. With Aumne ACT, the same scope requires 2-3 FTEs. Senior consultants are freed from manual data gathering and can spend their time on the work that drives client value and relationship depth.

100%

Standardized across projects

Every engagement runs through the same ACT discovery and generation pipeline. Discovery outputs are in the same structured format. Generated flows follow the same quality baseline. Your delivery is no longer dependent on which consultant leads the project. It is consistent across your entire contact center practice.

Traditional Delivery vs SI Delivery with Aumne

What the same contact center migration engagement looks like across every measurable dimension when your team runs it with Aumne ACT rather than manual tooling alone.

Delivery Dimension
Traditional SI Delivery
SI Delivery with Aumne
Discovery duration
4-6 weeks, manual
<24 hours, automated
Flow rebuild method
Manual, per-flow, 6-12 months
AI-generated, weeks
Team size per project
8-14 FTEs
2-3 FTEs
Total engagement timeline
8-18 months
4-8 weeks
Projects per team per quarter
1 project
3-4 projects
Discovery accuracy
Under 10% of flows documented
Full estate, all flows
Delivery consistency
Person-dependent
Standardized, repeatable
Post-delivery monitoring
Separate SOW required
Continuous intelligence included

Frequently Asked Questions

How to deliver Amazon Connect migrations faster as a system integrator?

Aumne ACT replaces manual discovery (4–6 weeks, 2–3 senior consultants) with automated estate mapping (under 24 hours, 200–500+ flows mapped with full integration dependency capture), and replaces manual flow rebuild (6–12 months) with AI-assisted generation (weeks), delivering the full engagement 5x faster.

Does Aumne ACT compete with system integrators for clients?

No. Aumne has no direct sales arm. The SI team leads the client relationship, stakeholder governance, and compliance sign-off at every phase; Aumne ACT handles the automated estate mapping, AI-assisted flow generation, and deployment automation underneath.

How many more projects can an SI team run per quarter with Aumne ACT?

When each engagement takes 4–8 weeks instead of 12–18 months, the same delivery team can run 3–4 projects per quarter instead of one — a 3–4x increase in revenue throughput from the same bench, without new hires.

How to reduce specialist dependency in contact center migrations?

Aumne ACT standardizes discovery and flow generation across every engagement, so junior team members can run discovery that previously required principals, and traditional 8–14 FTE project teams shrink to 2–3 FTEs.

How to scale a contact center migration practice?

By running every engagement through the same ACT discovery and generation pipeline, delivery quality becomes standardized and repeatable rather than dependent on which consultant leads the project — enabling SI teams to scale delivery throughput without scaling headcount.

Explore the Partner Program

A 45-minute conversation covers how ACT integrates with your delivery model, what the commercial arrangement looks like, and how your team gets onboarded. No commitment required. We will tailor the discussion to your practice size and current contact center pipeline.

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