Microsoft acquired Nuance Communications for $19.7 billion in 2022. Nuance Genie and Nuance Mix are transitioning into Azure AI. Aumne ACT migrates Nuance IVR estates to Amazon Connect, Google Dialogflow CX, or Genesys Cloud in 45 days at a fixed fee from $25,000.
Microsoft's priority is Azure AI, not legacy contact center IVR. Here is what that means for enterprises still running on Nuance platforms.
Features on the Nuance roadmap are now Microsoft's decision. Your IVR's future development is tied to Azure AI priorities, which are not optimized for legacy contact center deployments. Commitments made before the acquisition may no longer be honored.
Strategic RiskThe Nuance support team, escalation paths, and SLA structures you relied on have changed since Microsoft integration began. TAC processes, ticketing systems, and escalation contacts are different. Finding the right person for a critical outage takes longer than it used to.
Operational RiskNuance's contract and licensing structures are being replaced by Azure AI consumption pricing. At renewal, you may face a different pricing model than the one you originally contracted. Budget exposure at renewal time is real and worth quantifying now.
Financial RiskEvery quarter you remain on Nuance while waiting for clarity is a quarter not spent building on a stable modern platform. The longer you wait, the more constrained your options. A migration started today with adequate runway looks very different from one started during a forced transition.
Timing RiskACT connects to your Nuance environment on Day 1 and automatically discovers every artifact. No manual documentation required.
ACT does not ask you to export, document, or manually map your existing flows. The platform connects to your Nuance environment and ingests everything it finds. You get a full inventory before a single migration decision is made.
No time-and-materials billing. No scope creep. You get a fixed-fee quote within 5 business days of the free discovery assessment.
Aumne ACT generates output for multiple target platforms. The right choice depends on your existing cloud relationships and operational requirements, not vendor preference.
Three phases. Fixed fee. Your Nuance conversational logic preserved and running on a modern platform in 45 days.
ACT connects to your Nuance Genie or Mix environment and automatically ingests every flow, intent, entity, grammar, and integration. You receive a full asset inventory within 5 business days: every flow mapped, every integration endpoint documented, every gap identified. No manual export required on your side.
Zero Manual Effort RequiredACT transforms your Nuance flows into the target platform format, whether Amazon Connect contact flows or Dialogflow CX dialog definitions. Your existing conversational logic, exception handlers, and integration hooks are preserved and adapted to the new platform architecture. You review and approve in a staging environment before anything goes near production.
Staging Review IncludedFull regression testing against your existing Nuance call flows. Integration validation across every backend connection. Zero-downtime cutover with parallel run capability. Your team signs off before the switch, and we stay on-call through the first live production day.
Zero Downtime CutoverAnswers to the questions we hear most from contact center teams evaluating their Nuance migration options.
Get a complete inventory of your Nuance IVR estate, a target platform recommendation, and a fixed-fee quote. No obligation. Results in 5 business days.
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